FAQ
About Electric Suitcase
What is a Motorised Suitcase?
The Motorised Suitcase is a smart electric rideable suitcase. It can be used as a regular suitcase, but also allows you to ride it, making travel more convenient.
How can I control the Motorised Suitcase?
You can ride the suitcase by using the handle, or control it remotely through a smart app.
How fast can this rideable Motorized Suitcase go?
The Motorised Suitcase can reach a top speed of 13 km/h with a range of up to 15 km.
What is the weight limit for the Motorised Suitcase?
The maximum weight limit is 115 kg.
Are Motorised Suitcases allowed on planes?
Yes, the Motorised Suitcase has a removable battery. With the battery removed, it weighs about 8 kg, which generally fits airline carry-on policies. However, it's best to check with your airline for specific rules.
Does the Motorized Suitcase come with a TSA lock?
Yes, the Motorised Suitcase comes with a TSA lock for added security.
Is the battery of the Motorized Suitcase removable? What’s the capacity of the Motorized Suitcase?
Yes, the battery is removable. The Motorised Suitcase has a battery capacity of 94.9Wh.
How can I use the USB for charging?
Simply plug your device into the USB charging port located on the Motorised Suitcase.
Is Motorised Suitcase suitable for all ages?
Yes, it is suitable for people of all ages. However, children should ride it under adult supervision.
Where can I buy the Motorised Suitcase?
You can buy it exclusively on the official website: motorisedsuitcase.com.
Order Online
What payment methods are available?
We accept PayPal and credit card payments.
How can I track my order?
Once your order is shipped, you'll receive a shipping confirmation email with tracking details.
How can I update or cancel my order?
Please contact customer service within 12 hours of placing your order to make any updates or cancellations.
What is the warranty on the Motorised Suitcase?
The Motorised Suitcase comes with a 1-year warranty, and the battery has a 6-month warranty. Please refer to our warranty page for more details.
How long will it take to receive my package?
Typically, you will receive your package within 5-10 business days. Delivery to remote areas may take longer.
How do I request after-service?
Please email our customer service with your order number and a description of the issue for assistance.
